Their customers knew exactly what they wanted and still could not find it. That is an information architecture problem long before it is a design one.

Six thousand products, inconsistent naming, and a catalogue that had grown one supplier at a time for eleven years. It had to be restructured without breaking a single existing link.

A rebuilt taxonomy, faceted search filtering on the attributes trade buyers actually use, and specification sheets on the product page rather than behind an email.

Moved onto a headless CMS their own team runs. Adding a product line is a form now, not a support ticket and a wait.

A search that returns the part. Their team publishes the catalogue themselves, and every old URL still resolves.