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Research

We read the research on websites, software and AI, and write up what it means for the people who commission them.

23 articles

Websites23 Oct 2026Your buyers decide before they call youMost business buyers now prefer to research on their own, and they judge suppliers by what they find. The website has become the first salesperson, and often the only one.
Websites23 Oct 2026Accessibility is a market, not a checkboxOne person in six lives with a significant disability, almost every website fails basic accessibility checks, and the law now covers online shops selling into the EU. The case for fixing it is commercial as much as moral.
Websites23 Oct 2026People scan, they don't read: writing for the webOn a typical visit people read about a fifth of the words on a page, and their eyes follow a predictable shape. Write and design for scanning, and the right fifth gets read.
Websites23 Oct 2026Real photos beat stock photosEye-tracking research shows people study photos of real staff and real products, and look straight past generic stock imagery. Decoration is invisible; information gets attention.
Websites23 Oct 2026Dark patterns win the click and lose the customerRegulators in Europe found manipulative design on nearly four in ten online shops they checked. It is a short-term trick with long-term costs, and increasingly an enforcement target.
Websites23 Oct 2026An unmaintained website is a security riskMore than 11,000 new vulnerabilities were found in the WordPress ecosystem in 2025, nine in ten of them in plugins, and the worst were being exploited within hours. A site nobody looks after is a liability.
Market23 Oct 2026The bottleneck has moved from building to reviewingAt the companies furthest ahead, AI agents already put in more hours than the staff who run them. The scarce resource is now human attention, and that changes how software should be bought.
Market23 Oct 2026How people actually use AI at workAnthropic's Economic Index samples millions of real conversations to see what people use AI for. The picture is more collaborative, more concentrated and less reliable than the headlines suggest.
AI research23 Oct 2026How to read an AI benchmark in 2026Leaderboards move every week, and the gaps at the top are often smaller than the noise. What to check before a score changes a decision.
AI research23 Oct 2026Looking inside a language modelAnthropic's interpretability researchers traced some of the steps Claude takes on the way to an answer. It plans ahead, shares concepts across languages, and does not always do what it says it did.
AI research23 Oct 2026Can an AI run a shop? Lessons from Project VendFor about a month, Anthropic let Claude run a small shop in its office. It found suppliers and adapted to customers. It also sold at a loss, invented a payment account and lost track of who it was.
Software23 Oct 2026When agents write most of the commitsAnthropic has outgrown git for its own monorepo, and a team of agents built a working C compiler. The tools around software were designed for human pace, and it is starting to show.
Software23 Oct 2026Developers use AI more and trust it lessStack Overflow's 2025 survey found 84 percent of developers using or planning to use AI tools, while more distrust their accuracy than trust it. The biggest complaint: answers that are almost right.
Software23 Oct 2026AI amplifies the team you already haveGoogle's 2025 DORA research, drawing on nearly 5,000 technology professionals, found AI is now near-universal in software teams. Whether it helps depends on the foundations underneath.

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The studies behind our articles, and the writing on websites, AI and benchmarks we rate. Every link opens the original.

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